Public Sector Fraud

“We are seeing an increasing number of high-profile security breaches in the recent past. Apart from legislative challenges, SAP customers in general are facing more skilled and ruthless opportunists that will do anything to get unauthorized access to data and funds. By introducing bioLock biometric SAP security we have implemented a solution that cannot be circumvented in any way.”

The situation

A major social services agency with millions of beneficiaries, whether for pensions, workers’ compensation or other forms of social assistance, becomes a target for various forms of fraud. Addressing it takes place on many levels: first among the agency’s own employees and their outside business partners, and then at the level of the beneficiaries themselves.

• An increase in claims against occupational health compensation, pension funds and other social benefits, not matched by equivalent collection of insurance premiums
• Financial pressure produced by difficult economic conditions
• A lack of controls in beneficiary registration and in benefits disbursement

The challenge

• Prevent fraudulent claims for government social benefits
• Prevent double payments and misdirected payments caused by password sharing
• Prevent complicity between agency employees and fraudulent beneficiaries
• Control registration and activities involving beneficiaries
• Enforce biometric authentication of high-risk activities
• Tamper-proof logging of all restricted activities, including failed or unauthorised attempts

The outcome

• Biometric re-authentication of key activities involving beneficiary claims mitigates the risk of fraudulent activity and the resulting budgetary shortfalls
• Registration and management of business partners and beneficiaries is controlled with smart cards and biometrics
• A tamper-proof audit trail is in effect for user accountability